SHIPPING & RETURNS

Orders are shipped from our fulfilment partner PakkettenFabriek. We're processing your order within 24 hours. In the Netherlands, you are likely to receive your order the working day after shipment. For all the foreign orders, please check out the table below for specific shipping rates and delivery times. You can also keep an eye on your mailbox: you'll be informed step by step about your delivery.

Please note: once your package has left PakkettenFabriek and is out of our hands, we can not be held responsible for the exact delivery time. This is due to unexpected delays at the shipping companies to whom we have transferred your Ateljé goodies.

Fun eco fact! Most of our shipments in NL are delivered by bike, which is the most sustainable option out there :)

FREE SHIPPING ABOVE €100,- IN EUROPE* AND $175 IN THE US.
So, grab your friends and fellow Ateljé fans to order WITH you. Ordering together is ordering better.

*Excluding Malta, Norway, Switzerland and Turkey.

RETURN & EXCHANGE POLICY 

Oh oh! Want to return a product? You can. You have 14 days from the shipping date to return your items. We don't cover return costs. 

Unfortunately, we can't accept returns if the order is sent back incomplete. Ateljé has the right to refuse returned articles if they are not returned in brand new condition. 

Exchange isn't possible. If you ordered the wrong product, please return (see steps below) and place a new order.

Tip: double check beforehand if you've ordered the right iPhone size. Once an order is placed, our handling company almost instantly starts packing it for you. 

We're processing your order within 24 hours. Because of this quick process, it’s
not possible to make any changes to your order after it’s placed.

RETURNING IS EASY AS THIS

To request a return, please register your return here and follow the steps in our return process.

As soon as we have received the item(s), the item(s) will go through a quality control check.

Once the return has been accepted, all successfully returned items will be credited to the payment card used to originally purchase the item(s). The original shipping charges will not be refunded. You will receive an e-mail notification once the refund has been initiated. 

Please note we do not cover return costs, which means these forwarding-charges will be for your own account. For more information or questions, send us an email and we’ll be happy to help.

SHIPPING RATES AND DELIVERY TIME


Is your country missing from the list? Please don't hesitate to reach out! Maybe we can help you out.



  • Europe
  • Africa
  • Asia
  • North America
  • Oceania
  • Europe
  • Africa
  • Asia
  • North America
  • Oceania

Europe

The Netherlands

Shipping rate: €4,95

Working days: 1

Romania

Shipping rate: €12

Working days: 3-4

Portugal

Shipping rate: €13

Working days: 3-4

Poland

Shipping rate: €12

Working days: 2-3

Switzerland

Shipping rate: €27,50

Working days: 5-7*

* The package may be delayed if it is held at customs.

* Please note return rates may vary from shipping rates

VAT and import duties in your country are at your own expense.

United Kingdom

Shipping rate: €13,95

Working days: 5-8*

* The package may be delayed if it is held at customs.

* Please note return rates may vary from shipping rates

VAT and import duties in your country are at your own expense.

Malta

Shipping rate: €23

Working days: 5-7*

* The package may be delayed if it is held at customs.

* Please note return rates may vary from shipping rates

VAT and import duties in your country are at your own expense.

Sweden

Shipping rate: €12

Working days: 2-4

Spain

Shipping rate: €12

Working days: 2-3

Norway

Shipping rate: €30

Working days: 5-7*

* The package may be delayed if it is held at customs.

* Please note return rates may vary from shipping rates

VAT and import duties in your country are at your own expense.

Luxembourg

Shipping rate: €8,75

Working days: 1

Lithuania

Shipping rate: €12

Working days: 2-3

Latvia

Shipping rate: €12

Working days: 3-4

Italy

Shipping rate: €12

Working days: 2-3

Ireland

Shipping rate: €13

Working days: 3-4

Bulgaria

Shipping rate: €16,50

Working days: 4

Iceland

Shipping rate: €15,50

Working days: 5-7*

* The package may be delayed if it is held at customs.

* Please note return rates may vary from shipping rates

VAT and import duties in your country are at your own expense.

Hungary

Shipping rate: €12

Working days: 2-3

Greece

Shipping rate: €15,50

Working days: 5-7*

* The package may be delayed if it is held at customs.

* Please note return rates may vary from shipping rates

VAT and import duties in your country are at your own expense.

Slovenia

Shipping rate: €12

Working days: 2-3

Slovakia

Shipping rate: €12

Working days: 2-3

Germany

Shipping rate: €6,50

Working days: 1-2

France 

Shipping rate: €9,50

Working days: 2-3

Finland

Shipping rate: €13,50

Working days: 2-5

Estonia

Shipping rate: €12

Working days: 3-4

Denmark

Shipping rate: €9,50

Working days: 2

Czech Republic

Shipping rate: €12

Working days: 2-3

Croatia

Shipping rate: €16

Working days: 4-5

Belgium

Shipping rate: € 6,50

Working days: 1

Austria

Shipping rate: €10

Working days: 2

Africa

South Africa

Shipping rate: €36

Working days: 5-7*

* The package may be delayed if it is held at customs.

* Please note return rates may vary from shipping rates

VAT and import duties in your country are at your own expense.

Asia

United Arab Emirates

Shipping rate: €26

Working days: 5-7*

* The package may be delayed if it is held at customs.

* Please note return rates may vary from shipping rates

VAT and import duties in your country are at your own expense.

Turkey

Shipping rate: €41

Working days: 5-7*

* The package may be delayed if it is held at customs.

* Please note return rates may vary from shipping rates

VAT and import duties in your country are at your own expense.

Taiwan

Shipping rate: €25,50

Working days: 5-7*

* The package may be delayed if it is held at customs.

* Please note return rates may vary from shipping rates

VAT and import duties in your country are at your own expense.

South Korea

Shipping rate: €25,50

Working days: 5-7*

* The package may be delayed if it is held at customs.

* Please note return rates may vary from shipping rates

VAT and import duties in your country are at your own expense.

Singapore

Shipping rate: €26

Working days: 5-7*

* The package may be delayed if it is held at customs.

* Please note return rates may vary from shipping rates

VAT and import duties in your country are at your own expense.

Philippines

Shipping rate: €28,95

Working days: 5-7*

* The package may be delayed if it is held at customs.

* Please note return rates may vary from shipping rates

VAT and import duties in your country are at your own expense.

Japan

Shipping rate: €25,50

Working days: 5-7*

* The package may be delayed if it is held at customs.

* Please note return rates may vary from shipping rates

VAT and import duties in your country are at your own expense.

India

Shipping rate: €26

Working days: 5-7*

* The package may be delayed if it is held at customs.

* Please note return rates may vary from shipping rates

VAT and import duties in your country are at your own expense.

Israel

Shipping rate: €26

Working days: 5-7*

* The package may be delayed if it is held at customs.

* Please note return rates may vary from shipping rates

VAT and import duties in your country are at your own expense.

Hong Kong

Shipping rate: €26

Working days: 5-7*

* The package may be delayed if it is held at customs.

* Please note return rates may vary from shipping rates

VAT and import duties in your country are at your own expense.

China

Shipping rate: €25

Working days: 5-7*

* The package may be delayed if it is held at customs.

* Please note return rates may vary from shipping rates

VAT and import duties in your country are at your own expense.

North America

USA

Shipping rate: €23,50

Working days: 6-10*

* The package may be delayed if it is held at customs.

* Please note return rates may vary from shipping rates

VAT and import duties in your country are at your own expense.

Mexico

Shipping rate: €29,25

Working days: 5-7*

* The package may be delayed if it is held at customs.

* Please note return rates may vary from shipping rates

VAT and import duties in your country are at your own expense.

Canada

Shipping rate: €23,50

Working days: 5-7*

* The package may be delayed if it is held at customs.

* Please note return rates may vary from shipping rates

VAT and import duties in your country are at your own expense.

Oceania

New Zealand

Shipping rate: €26

Working days: 5-7*

* The package may be delayed if it is held at customs.

* Please note return rates may vary from shipping rates

VAT and import duties in your country are at your own expense.

Australia

Shipping rate: €26

Working days: 5-7*

* The package may be delayed if it is held at customs.

* Please note return rates may vary from shipping rates

VAT and import duties in your country are at your own expense.