shipping & returns

Shipping Policy
Orders are shipped from our fulfilment partner de Pakkettenfabriek. That means in the Netherlands, you are likely to receive your order the working day after shipment.Fun eco fact: most of our shipments in NL are delivered by bike, which is the most sustainable option out there :)


We are able to ship worldwide, please reach out to us when your country is not on our list.

RETURN & EXCHANGE POLICY 
Oh oh! Want to return your case or cord? You can. You have 14 days from the shipping date to request a return. Your refund will automatically be credited to the original form of payment that you’ve used to make the purchase.

Unfortunately, we can’t accept returns if the order is sent back incomplete or our (or another) protective bubble wrap envelope isn’t used as a shipping box.

Ateljé has the right to refuse returned articles if they are not returned in brand new condition.

HERE'S HOW RETURNING WORKS
Step 1
: Register your return by sending us an email stating your name and order number in the email title. You always need to request your return, otherwise we can’t give you your money back.
Step 2: Print your return label and stick it on the Ateljé envelope. Drop off your return at any post office near you. Note: this label is not a pre-paid label, which means these forwarding-charges will be for your own account. For more information or questions, send us an email and we’ll be happy to help.

Tip: double check beforehand if you've ordered the right iPhone size. Once an order is placed, our handling company almost instantly starts packing it for you.
We hope you understand that as a small start up, we can't cover return costs. Returns will be at your own expense.

SHIPPING RATES

Country

Shipping rates

Workdays

Australia

€ 26

5-7*

Austria

€ 10

2

Belgium

€ 6,50

1

Bulgaria

€ 16,50

4

Canada

€ 23,50

5-7*

China

€ 25

5-7*

Croatia

€ 16

4-5

Czech Republic

€ 12

2-3

Denmark

€ 9,50

2

Estonia

€ 12

3-4

Finland

€ 13,50

2-5

France 

€ 9,50

2-3

Germany

€ 6,50

1-2

Greece

€ 15,50

5-7*

Hong Kong

€ 26

5-7*

Hungary

€ 12

2-3

Iceland

€ 15,50

5-7*

India

€ 26

5-7*

Ireland

€ 13

3-4

Israel

€ 26

5-7*

Italy

€ 12

2-3

Japan

€ 25,50

5-7*

Latvia

€ 12

3-4

Lithuania

€ 12

2-3

Luxembourg

€ 8,75

1

Malta

€ 23

5-7*

Mexico

€ 29,25

5-7*

New Zealand

€ 26

5-7*

Norway

€ 30

5-7*

Philippines

€ 28,95

5-7*

Poland 

€ 12

2-3

Portugal

€ 13

3-4

Romania

€ 12

3-4

Singapore

€ 26

5-7*

Slovakia

€ 12

2-3

Slovenia

€ 12

2-3

South Africa

€ 36

5-7*

South Korea

€ 25,50

5-7*

Spain 

€ 12

2-3

Sweden

€ 12

2-4

Switzerland

€ 27,50

5-7*

Taiwan

€ 25,50

5-7*

The Netherlands

€ 4,95

1

Turkey

€ 41

5-7*

United Arab Emirates

€ 26

5-7*

United Kingdom

€ 21,95

2-3

USA

€ 23,50

5-7*


*The package may be delayed if it is held at customs.