Shipping & Returns

Orders are shipped from our fulfilment partner PakkettenFabriek. We're processing your order within 24 hours. In the Netherlands, you are likely to receive your order the working day after shipment. For all the foreign orders, please check out the table below for specific shipping rates and delivery times. You can also keep an eye on your mailbox: you'll be informed step by step about your delivery.

Please note: once your package has left PakkettenFabriek and is out of our hands, we can not be held responsible for the exact delivery time. This is due to unexpected delays at the shipping companies to whom we have transferred your Ateljé goodies.

Fun eco fact! Most of our shipments in NL are delivered by bike, which is the most sustainable option out there :)

FREE SHIPPING ABOVE €100,- IN EUROPE* AND $175 IN THE US.
So, grab your friends and fellow Ateljé fans to order WITH you. Ordering together is ordering better.

*Excluding Malta, Norway, Switzerland and Turkey.

shipping & returns

RETURN & EXCHANGE POLICY 
Oh oh! Want to return a product? You can. You have 14 days from the shipping date to request a return. We don't cover return costs

Unfortunately, we can't accept returns if the order is sent back incomplete. Ateljé has the right to refuse returned articles if they are not returned in brand new condition. 

Exchange isn't possible. If you ordered the wrong product, please return (see steps below) and place a new order.

Tip: double check beforehand if you've ordered the right iPhone size. Once an order is placed, our handling company almost instantly starts packing it for you. 

We're processing your order within 24 hours. Because of this quick process, it’s
not possible to make any changes to your order after it’s placed.


RETURNING IS EASY AS THIS

Step 1: Fill in the return form attached to your order. You can also download it here. The return needs to be send back to the following address:

Ateljé
Postbus 10246
1001EE, Amsterdam
The Netherlands


Step 2: Create and print a return label and stick it on the Ateljé envelope. It's also possible to write our address on the enveloppe and add stamps. Drop off your return at any post office near you. Note: we don't cover return costs, which means these forwarding-charges will be for your own account. For more information or questions, send us an email and we’ll be happy to help.

SHIPPING RATES AND DELIVERY TIME

Country

Shipping rates

Workdays

Australia

€ 26

5-7*

Austria

€ 10

2

Belgium

€ 6,50

1

Bulgaria

€ 16,50

4

Canada

€ 23,50

5-7*

China

€ 25

5-7*

Croatia

€ 16

4-5

Czech Republic

€ 12

2-3

Denmark

€ 9,50

2

Estonia

€ 12

3-4

Finland

€ 13,50

2-5

France 

€ 9,50

2-3

Germany

€ 6,50

1-2

Greece

€ 15,50

5-7*

Hong Kong

€ 26

5-7*

Hungary

€ 12

2-3

Iceland

€ 15,50

5-7*

India

€ 26

5-7*

Ireland

€ 13

3-4

Israel

€ 26

5-7*

Italy

€ 12

2-3

Japan

€ 25,50

5-7*

Latvia

€ 12

3-4

Lithuania

€ 12

2-3

Luxembourg

€ 8,75

1

Malta

€ 23

5-7*

Mexico

€ 29,25

5-7*

New Zealand

€ 26

5-7*

Norway

€ 30

5-7*

Philippines

€ 28,95

5-7*

Poland 

€ 12

2-3

Portugal

€ 13

3-4

Romania

€ 12

3-4

Singapore

€ 26

5-7*

Slovakia

€ 12

2-3

Slovenia

€ 12

2-3

South Africa

€ 36

5-7*

South Korea

€ 25,50

5-7*

Spain 

€ 12

2-3

Sweden

€ 12

2-4

Switzerland

€ 27,50

5-7*

Taiwan

€ 25,50

5-7*

The Netherlands

€ 4,95

1

Turkey

€ 41

5-7*

United Arab Emirates

€ 26

5-7*

United Kingdom

€ 21,95

2-3

USA

€ 23,50

5-7*


*The package may be delayed if it is held at customs.

VAT and import duties in your country are at your own expense.

Is your country missing from the list? Please don't hesitate to reach out! Maybe we can help you out.