Frequently Asked Questions

Oh oh! Want to return a product? You can. You have 14 days from the shipping date to return your items. We don't cover return costs. 

Unfortunately, we can't accept returns if the order is sent back incomplete. Ateljé has the right to refuse returned articles if they are not returned in brand new condition. 

Exchange isn't possible. If you ordered the wrong product, please return (see steps below) and place a new order.

RETURNING IS EASY AS THIS

To request a return, please register your return here and follow the steps in our return process.

As soon as we have received the item(s), the item(s) will go through a quality control check.

Once the return has been accepted, all succesfully returned items will be credited to the payment card used to originally purchase the item(s). The original shipping charges will not be refunded. You will receive an e-mail notification once the refund has been initiated.

Please note we do not cover return costs, which means these forwarding-charges will be for your own account. For more information or questions, send us an email and we’ll be happy to help.

Yes, we do! Check out our shipping page for more information about rates. In the Netherlands and Belgium, shipping usually takes 1-2 business days after you place your order for a parcel to be delivered. In other countries it may take longer. Please know that we usually ship out the same day - however we can't influence the amount of days a local post service takes. 

Unfortunately it’s not possible to cancel or exchange your purchased product for one of our other products. You can solve this by returning your order to us and by placing a new order at our webshop. After receiving your return that suits the conditions, we will refund the money for your wrong order. 

We're processing your order within 24 hours. Because of this quick process, it’s not possible to make any changes to your order after it’s placed.

Tip: double check beforehand if you've ordered the right iPhone size. Once an order is placed, our handling company almost instantly starts packing it for you. 

First, we do a little happy dance! You will soon receive an e-mail confirming your order. Our external dispatch company will prepare the orders placed through the webshop, usually these are shipped within 1 day! Once your order is wrapped up and sent out, you will also receive an e-mail with your personal tracking code.

Phone Cords

Our cords don't like water that much. In order to keep your cord in perfect shape and colour, please keep them out of the rain (and shower, wink).

Phone Cases

Nowadays, our smartphone is one of the first necessities of life. Has there been a haze on your phone case? Don't throw away the cover! It's time to clean the case thoroughly.

Tip 1: Cleaning the plastic with detergent

First try cleaning your cover with detergent. Make a mixture of warm water and detergent and then use a toothbrush to scrub. Don't forget to clean the corners and holes inside and out. Dry it with a soft cloth and leave to dry for at least an hour.

Tip 2: Scrubbing with soda

As a start, sprinkle some soda over the surface of the cover. Then use a wet toothbrush to exfoliate where the yellow spot is. Dry with a soft cloth.