Frequently Asked Questions

You want to return something? You can! You have 14 days from the day you've placed your order, to make a request for a return.  Please be aware that return costs are always for the customer's account. Your refund will automatically be credited to the original form of payment that is used to make the purchase. We don’t accept returns if the order is send back incomplete, damaged or if our envelope isn’t used as a protective shipping box. 

Here’s how a return works: 

1. Register your return by sending us an e-mail. You can send your e-mail to: info@shopatelje.com. You always need to let us know that you are returning an item, otherwise we can’t monitor if it arrives back and we can't give you your money back.  

2. Purchase a shipping form at the post office or order a shipping form online. Please be aware that return costs are always for the customer's account. Print your return label and stick it on the ateljé envelope. Bring your return to any post office. For more information or assistance you can always send us an e-mail: info@shopatelje.com. 

Yes, we do! Check out our shipping page for more information about rates. In the Netherlands and Belgium, shipping usually takes 1-2 business days after you place your order for a parcel to be delivered. In other countries it may take longer. Please know that we usually ship out the same day - however we can't influence the amount of days a local post service takes. Please be aware that post services have unusually long delays because of Covid-19.

^{First, we do a little happy dance! You will soon receive an e-mail confirming your order. Our external dispatch company will prepare the orders placed through the webshop, usually these are shipped within the hour! Once your order is wrapped up and sent out, you will also receive an e-mail with your personal tracking code.}