Frequently Asked Questions


How can I return?

Is it possible to exchange or cancel my order?

Do you ship internationally?

I placed my order, what’s next?

How to check my order status?

Are you available in any stores?

How do I take care of my Ateljé?

Is Ateljé a sustainable brand?

What can I do when my item is broken?

How can I reach you for a question, complain or love letter?