Frequently Asked Questions

You want to return something? You can! You have 14 days from the day you've placed your order, to make a request for a return.  Please be aware that return costs are always for the customer's account. Your refund will automatically be credited to the original form of payment that is used to make the purchase. We don’t accept returns if the order is send back incomplete, damaged or if our envelope isn’t used as a protective shipping box. 

Here’s how a return works: 

1. Register your return by sending us an e-mail. You can send your e-mail to: info@shopatelje.com. You always need to let us know that you are returning an item, otherwise we can’t monitor if it arrives back and we can't give you your money back.  

2. Purchase a shipping form at the post office or order a shipping form online. Please be aware that return costs are always for the customer's account. Print your return label and stick it on the ateljé envelope. Bring your return to any post office. For more information or assistance you can always send us an e-mail: info@shopatelje.com. 

Unfortunately it’s not possible to cancel or exchange your purchased product for one of our other products. You can solve this by returning your order to us and by placing a new order at our webshop. After receiving your return that suits the conditions, we will refund the money for your wrong order. 

Yes, we do! Check out our shipping page for more information about rates. In the Netherlands and Belgium, shipping usually takes 1-2 business days after you place your order for a parcel to be delivered. In other countries it may take longer. Please know that we usually ship out the same day - however we can't influence the amount of days a local post service takes. Please be aware that post services have unusually long delays because of Covid-19.

^{First, we do a little happy dance! You will soon receive an e-mail confirming your order. Our external dispatch company will prepare the orders placed through the webshop, usually these are shipped within the hour! Once your order is wrapped up and sent out, you will also receive an e-mail with your personal tracking code.}

Yes, we are! Proudly to share you can find us in a few different retail chains in the Netherlands, Belgium and UK. 

The Netherlands
- De Bijenkorf 
- Anna + Nina (Amsterdam) 
- Vanilia 
- Elf Elf (Heemstede)

Belgium
- Les Jumelles (Knokke, pop-up Antwerp) 
- Sincerely Valentine (Antwerp) 
- 1993 Store (Oudenaarde) 
- Must Have (Knokke)
- Anna + Nina (Antwerp) 

United Kingdom 
- Urban Outfitters (London) 

Please contact your local retailer to be informed of the exact stock. 

Phone Cords

Our cords don't like water that much. In order to keep your cord in perfect shape and colour, please keep them out of the rain (and shower, wink).

Phone Cases

Nowadays, our smartphone is one of the first necessities of life. Has there been a haze on your transparent phone case? Don't throw away the cover! It's time to clean the case thoroughly.

Tip 1: Cleaning the plastic with detergent

First try cleaning your cover with detergent. Make a mixture of warm water and detergent and then use a toothbrush to scrub. Don't forget to clean the corners and holes inside and out. Dry it with a soft cloth and leave to dry for at least an hour.

Tip 2: Scrubbing with soda

As a start, sprinkle some soda over the surface of the cover. Then use a wet toothbrush to exfoliate where the yellow spot is. Dry with a soft cloth.

All the good things in life take time...Including the road to a 100% sustainable brand. We are committed to clear and transparent communication. There are a number of steps we have taken to become greener, we are proud to share with you:

• Wrapping materials: all the pretty unboxing feels, but make it eco? Challenge accepted! We currently pack your Ateljé order completely eco friendly, down tot he wrapping paper, tape and stickers. We’ve designed all of it ourselves to still give you a fun experience, and they’re all made from fully recycled materials, plastic free, compostable and printed only with soy ink.
• Protective envelopes: in terms of our envelopes, it’s the inside that counts. We switched from that original silver sparkly plastic bubble wrap envelope to a 100% recycled paper one. Instead of bubbels, it has textured layers of cardboard to protect your Ateljé goodies in transport.
• Shipping: the Netherlands is the best placet o do everything by bike, right? Dutch orders in het 30 biggest cities get delivered by bike, using the services of De Fietskoeriers. And our packages get to hubs in those cities by electric cars too! Given that most of our clients are still Dutch based, it’s an effective way to reduce traffic and keep our CO2 emissions to a minimum.
• Works pace: we’re aware of our own, daily human actions as well. We bike to our Amsterdam office, only drive electric when we use a vehicle, bring our own refill water bottles, separate all of our waste into paper, plastic, glass and rest. Each cup of Nespresso coffee gets recycled too using their program! We eat vegetarian (major hummus fans), and use eco cleaning products.
• Recycled cords. Yes… We said it! We’ve been so so busy with producing recycled cords. Proud to mention that our 100% recycled nylon telephone cords are available in our store, they come in black (Midnight), a soft beige(Dune) and a lilac (Lavender).  
• In addition, our latest iPhone cases for the iPhone 12 also come in a beige biodegradable material. 

We are taking these steps in the right direction and are committed to getting greener. If you have any other question or remark regarding this subject, please feel free to an email to info@shopatelje.com for more info.

Oh no, we're sorry to hear that! Please send us an email (info@shopatelje.com) with the complain. Don't forget to attach a picture and your order number. We'll help you out as soon as possible.

We aim to answer your mail within 48 hours. (Available Mon-Fri 9am - 7:30pm)

We're looking forward to get in touch with you! If you have any questions, you can reach us by email: info@shopatelje.com. We're doing or best to answer your mail within 48 hours. 

More in a (love) letter kind of mood? You can obviously also reach out the more authentic way;)  This is our address:

Ateljé
Postbus 10246
1001 EE Amsterdam